TrustLab Policies
Read Certification Status together with the identified product, review scope and validity. A saved PDF or printed mark is not a substitute for checking the current public record.
Standard certification validity is 12 months unless the report states otherwise, subject to product changes and Certification Status.
Check that the Active record matches the product and version and remains within its stated validity. Contact TrustLab if the status and dates differ.
Expired means the stated validity has ended. Suspended means certification is temporarily restricted; Withdrawn means it is no longer valid for the stated scope. These records must not be promoted as active; restoration requires written confirmation.
A superseded record has been replaced. Obtain the current report and check whether it covers the actual product or batch; do not present the earlier record as the current certification.
The renewal or change-review proposal defines evidence, fees and estimated timing. Continued or extended coverage requires confirmation before use.
Promptly report significant safety concerns, recalls or evidence-integrity issues, identifying affected products and batches. Confirm the response for report status, promotion and existing packaging alongside any applicable product-safety duties.
Suspended, withdrawn or expired certification must not be promoted as active. Packaging transitions, restoration evidence and renewed use permissions require written confirmation.
Send the Certificate Number or report URL, product and batch details, a description of the issue and relevant screenshots. A verification error alone does not establish whether a certificate is valid or whether a record exists.
Email contact@trustlabcert.com.