TrustLab Policies
Use the project proposal and applicable agreement to confirm the accepted scope, fees, evidence, scheduling and permissions before formal review.
Development-stage inquiries help define preparation needs. Formal review follows agreement on scope and terms and receipt of the required final product information and evidence. Certification depends on the review outcome.
Core review covers Identity, Safety, Label Accuracy and Traceability. Risk-triggered evidence is required when applicable, even when it has an additional cost. Optional specialist services extend the agreed scope; they are not higher certification levels and cannot replace required safety or label evidence.
Claims already made on the reviewed product need appropriate support or revision before approval. Core label checks do not, by themselves, establish every claimed benefit. Ingredient detection, a professional signature or softer wording alone does not establish finished-product efficacy.
Coverage is limited to the products and versions identified in the report. Representative sampling and any family, SKU or batch coverage need an explicit basis and agreement. Third-party evidence must be assessed for source, method, product correspondence and continued applicability.
The written quotation and agreement define included work, external costs, payment stages and cancellation or refund terms before work is authorized.
Your proposal confirms the estimated response and review schedule, start conditions and required evidence. External testing and requests for additional documents can affect timing; any priority scheduling is confirmed for the relevant stage in writing.
Advisory work, laboratory results or payment do not guarantee certification. Confirm the evaluation and approval responsibilities and any conflict-of-interest arrangements before formal review.
TLCHECK may be used on certified product packaging and for approved e-commerce, advertising and retailer communication. Use is limited to the certified SKU, product and label versions, valid Certification Status and conditions stated in TrustLab's written approval. It does not certify an entire brand or imply government endorsement.
Standard certification validity is 12 months unless the report states otherwise, subject to product changes and Certification Status.
Renewal, additional batches and material changes require review and confirmation. Expired, suspended or withdrawn certification must not be promoted as active. Confirm any packaging transition or reinstatement arrangements in writing.
Contact TrustLab about scope, exclusions, fees, required documents or the applicable terms before authorizing work.
Email contact@trustlabcert.com.