TrustLab Policies
Agree the handling of confidential product evidence before sharing it. Keep public report information distinct from private technical documents.
Formula files, full test reports, supplier records and commercial materials can contain confidential information. Identify ownership, permitted use and any third-party restrictions, and agree the requested review purpose before submission. Do not paste a complete formula into the initial inquiry form.
Request written confirmation of the submission route, authorized review access and whether any proposed external reviewer, laboratory or service provider needs the materials. Confirm the relevant handling and onward-disclosure terms before transferring sensitive evidence.
A public report identifies the product, reviewed scope, Certification Status, validity and agreed evidence summaries. Confirm which product details and references can be disclosed and how confidential portions should be excluded or redacted before publication. An initial inquiry is not permission to publish full technical files.
Agree any required NDA before transfer. Confirm retention periods or their determining criteria, together with arrangements for return, deletion, backups and any legally required retention.
Email the product name, any existing application or Certificate Number, the files or public content concerned and your requested action. Agree handling instructions before sending sensitive attachments.
Email contact@trustlabcert.com.