Submit a Complaint
Use a complaint for suspected TLCHECK misuse, product or batch mismatch, incorrect report information, misleading claims or promotion of expired, suspended or withdrawn certification. You do not need to be the certificate holder.
View checklist
- Provide the product and brand, report URL or Certificate Number if known, seller or channel, date observed, and relevant batch or version details.
- Include screenshots, photographs or other supporting records, and explain the concern and requested action. Do not send unnecessary personal or confidential third-party data.
Request an Appeal
An applicant can ask for reconsideration of a certification decision. Identify the decision and reasons you dispute, the relevant scope and the supporting evidence. A Certificate Number is not required for an application that has not been certified.
View checklist
- Use the application reference already supplied, if any. Otherwise identify the applicant, product, contact email and relevant correspondence dates.
- State whether the issue concerns evidence interpretation, scope, a finding or a decision; include the decision correspondence and the grounds for reconsideration.
- Provide new or clarified evidence where relevant and disclose any concern about a conflict of interest.
Handling Arrangements
Request acknowledgment, a case reference, expected next steps, any applicable time limits or fees, and details of how progress and the outcome will be communicated.
For an appeal, confirm the proposed reviewer and how involvement in the original decision or other conflicts will be addressed.
Status During a Complaint or Appeal
A complaint or appeal changes certification or use permissions only after a confirmed decision. Suspended, expired or withdrawn certification must not be promoted as active. For urgent safety concerns, also contact the appropriate seller, manufacturer or authority.
Contact
Use a subject such as "Certification complaint" or "Certification decision appeal" and keep supporting information relevant to the case.
Email contact@trustlabcert.com.
